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Rachel Elizabeth Sterner

Rachel Elizabeth Sterner, PA-C

Family Medicine

Accepting New Patients
Online Booking
Video Visit
Need help scheduling? Call 570-925-6424

Highlights

Age Groups Seen

  • Pediatrics (0-13)
  • Adolescent (13-18)
  • Adult (18-65)
  • Adults over 65

Languages

  • English

Gender

Female

Locations

  1. Geisinger Healthplex Woodbine - Community Medicine

Expertise

Education

  • Salus University Physician Assistant Program, 2022

Insurance

Search plans
  • Aetna - ActiveCare 1-HD
  • Aetna - ActiveCare 2
  • Aetna - ActiveCare Select
  • AETNA - Aetna (all commercial plans including HMO)
  • Aetna - Aetna Affordable Health Choices limited benefits insurance plan (SRC only)
  • Aetna - Aetna Basic HMO (available in CA only)
  • Aetna - Aetna Better Health Chip
  • Aetna - Aetna Choice POS (Aetna HealthFund)
  • Aetna - Aetna Choice POS (Open Access)
  • Aetna - Aetna Choice POS II (Aetna HealthFund)
  • Aetna - Aetna Choice POS II (Open Access)
  • Aetna - Aetna Choice POS II on the Altius Network
  • Aetna - Aetna Health Network Only (Open Access)
  • Aetna - Aetna Health Network Only (Open Access) on the Altius Network
  • Aetna - Aetna Health Network Option (Open Access)
  • Aetna - Aetna Health Network Option (Open Access) on the Altius Network
  • Aetna - Aetna HealthFund Aetna Health Network Only (Open Access)
  • Aetna - Aetna HealthFund Aetna Health Network Option (Open Access)
  • Aetna - Aetna HealthFund HMO (available in CA only)
  • Aetna - Aetna Select
  • Aetna - Aetna Signature Administrators (PPO)
  • Aetna - Behavioral Health Program
  • Aetna - Elect Choice EPO
  • Aetna - Elect Choice EPO (Open Access)
  • Aetna - Elect Choice EPO (Open Access) on the Altius Network
  • Aetna - Employee Assistance Program
  • Aetna - HCA Well Care (Levels 1, 2 and 3)
  • Aetna - HMO
  • Aetna - LM HealthWorks Plan
  • Aetna - Managed Choice (Open Access)
  • Aetna - Managed Choice (Open Access) on the Altius Network
  • Aetna - Managed Choice POS
  • Aetna - Medicare Advantage
  • Aetna - Medicare Open (Private Fee-for-Service)
  • Aetna - Medicare Plan (HMO)
  • Aetna - Medicare Plan (Open Access HMO)
  • Aetna - Medicare Plan (PPO)
  • Aetna - National Advantage Program
  • Aetna - Open Access (HMO)
  • Aetna - Open Access Aetna Select (Aetna Health Fund)
  • Aetna - Open Access Elect Choice EPO (Aetna Health Fund)
  • Aetna - Open Access Managed Choice POS (Aetna Health Fund)
  • Aetna - Open Choice PPO
  • Aetna - Open Choice PPO (Aetna Health Fund)
  • Aetna - Peak Preference HNOnly (Open Access) on the Altius Network
  • Aetna - Peak Preference HNOption (Open Access) on the Altius Network
  • Aetna - Premier Care Network
  • Aetna - QPOS
  • Aetna - Savings Plus of California
  • Aetna - Savings Plus of Florida (Brevard and Tampa)
  • Aetna - Savings Plus of Metro, NY
  • Aetna - Savings Plus of New Jersey
  • Aetna - Savings Plus of Ohio
  • Aetna - Savings Plus of Oklahoma
  • Aetna - Savings Plus of Southeast Pennsylvania
  • Aetna - Savings Plus of Tennessee
  • Aetna - Select (Open Access)
  • Aetna - Student Health Plans
  • Aetna - Traditional Choice Indemnity
  • Aetna - TRS-Care Networks
  • Aetna - Vitalidad Mexico con Aetna
  • Aetna - Vitalidad Plus California con Aetna
  • Aetna - Voluntary Plans
  • Aetna Better Health - PA: Children's Health Insurance Program (CHIP)
  • Aetna Better Health - PA: Medicaid
  • American Republic Insurance Company - First Health
  • American Republic Insurance Company - PHCS PPO
  • AmeriHealth Caritas Pennsylvania - AmeriHealth Caritas Medicaid
  • AmeriHealth Caritas Pennsylvania - AmeriHealth Caritas Medicare Advantage
  • AmeriHealth Caritas Pennsylvania - AmeriHealth Caritas PA Community Health Choices
  • Beacon Health Options - Behavioral Health Network
  • Beech Street - Complementary
  • Beech Street - Consumer Card
  • Beech Street - Limited Benefit Plan
  • Beech Street - Primary
  • Beech Street - Supplemental
  • BeechStreet - BeechStreet PPO (via InterGroup Services)
  • Berkshire Health Partners - Berkshire Health Partners
  • Blue Cross Blue Shield - Federal Employee Program - Basic Option
  • Blue Cross Blue Shield - Federal Employee Program - Standard Option
  • Blue Cross Blue Shield Federal Employee Program - Basic
  • Blue Cross Blue Shield Federal Employee Program - Standard
  • Capital Blue Cross - Blue Journey
  • Capital Blue Cross - HMO - Behavioral Health
  • Capital Blue Cross - HMO (Capital BlueCross and Federal Marketplace Plans)
  • Capital Blue Cross - PPO Choice 1
  • Capital Blue Cross - PPO Choice 2
  • Capital Blue Cross - SeniorBlue PPO
  • Capital Blue Cross/Capital Advantage Insurance Co. - Blue Card Participating Products
  • Capital Blue Cross/Capital Advantage Insurance Co. - Capital Blue Cross Traditional
  • Capital Blue Cross/Capital Advantage Insurance Co. - CHIP
  • Capital Blue Cross/Capital Advantage Insurance Co. - Comprehensive
  • Capital Blue Cross/Capital Advantage Insurance Co. - Federal Employee Program
  • Capital Blue Cross/Capital Advantage Insurance Co. - POS
  • Capital Blue Cross/Capital Advantage Insurance Co. - PPO
  • Capital Blue Cross/Capital Advantage Insurance Co. - Security (Medicare Supplement)
  • Capital Blue Cross/Capital Advantage Insurance Co. - SeniorBlue HMO
  • Capital Blue Cross/Capital Advantage Insurance Co. - Special Care
  • Christian HealthCare Ministries - Christian HealthCare Ministries
  • Cigna - Choice Fund Open Access Plus
  • Cigna - Choice Fund PPO
  • Cigna - Cigna Health Savings
  • Cigna - CIGNA HealthCare of Pennsylvania - Philadelphia
  • Cigna - CIGNA Managed Care Network of Central Pennsylvania
  • Cigna - CIGNA Managed Care Network of Pittsburgh Pennsylvania
  • Cigna - EPO
  • Cigna - Health Alliance Plan
  • Cigna - Health Savings
  • Cigna - Health Savings (all deductible levels)
  • Cigna - HMO Open Access
  • Cigna - Network Open Access
  • Cigna - Open Access (all deductible levels)
  • Cigna - Open Access Plan
  • Cigna - Open Access Plus
  • Cigna - Open Access Value (all deductible levels)
  • Cigna - Open Access Value Plan
  • Cigna - POS Open Access
  • CIGNA of Pennsylvania - CIGNA - HMO
  • CIGNA of Pennsylvania - CIGNA - PPO
  • CIGNA of Pennsylvania - CIGNA Sarbridge Choices
  • Cigna-HealthSpring - Cigna Healthspring Medicaid - MMAI
  • Cigna-HealthSpring - HMN
  • Cigna-HealthSpring - HMO
  • Cigna-HealthSpring - Illinois Integrated Care Program (Medicaid)
  • Cigna-HealthSpring - Medicare Advantage
  • Cigna-HealthSpring - PPO
  • Community Care Behavioral Health Organization - Behavioral Health
  • Coventry Health Care - CoventryOne National
  • Coventry Health Care - CoventryOne POS
  • Coventry Health Care - First Health
  • Delta Dental of Pennsylvania - PPO
  • Delta Dental of Pennsylvania - Premier
  • DentaQuest LLC - CHIP - Geisinger HealthPlan Product
  • Devon Health Services - All Other Health Plans
  • Employee Services Incorporated - EAP - Professional Services for clients of Employee Services Inc.
  • First Health (Coventry Health Care) - First Health Network PPO
  • Geisinger Health Plan - Aon Benefit Experience
  • Geisinger Health Plan - AtlantiCare
  • Geisinger Health Plan - Geisinger All-Access QHDHP HMO
  • Geisinger Health Plan - Geisinger Choices HMO
  • Geisinger Health Plan - Geisinger Choices PPO
  • Geisinger Health Plan - Geisinger Employee Plan
  • Geisinger Health Plan - Geisinger Funding Alternative All-Access QHDHP HMO
  • Geisinger Health Plan - Geisinger Funding Alternative Choices HMO
  • Geisinger Health Plan - Geisinger Funding Alternative Choices PPO
  • Geisinger Health Plan - Geisinger Funding Alternative Premier HMO
  • Geisinger Health Plan - Geisinger Funding Alternative Premier PPO
  • Geisinger Health Plan - Geisinger Health Plan
  • Geisinger Health Plan - Geisinger Marketplace Select HMO
  • Geisinger Health Plan - Geisinger Premier PPO
  • Geisinger Health Plan - Geisinger Student Health Plan
  • Geisinger Health Plan - GHP Extra
  • Geisinger Health Plan - GHP Family (Medical Assistance/Medicaid)
  • Geisinger Health Plan - GHP Kids (CHIP)
  • Geisinger Health Plan - GHP Solutions
  • Geisinger Health Plan - Gold Classic Advantage (HMO)
  • Geisinger Health Plan - Gold Heritage (HMO)
  • Geisinger Health Plan - Holy Spirit
  • Geisinger Health Plan - PEBTF Custom HMO, REHP Custom HMO
  • Geisinger Health Plan - UFCW 1776 H and W Fund - Wise Foods
  • Geisinger Health Plan - Wood-Mode, Inc. Employee Plan
  • Geisinger Healthplan - Geisinger All Access HMO
  • Geisinger Healthplan - Geisinger All Access PPO
  • Geisinger Healthplan - Geisinger All-Access Extra HMO
  • Geisinger Healthplan - Geisinger All-Access Extra POS
  • Geisinger Healthplan - Geisinger All-Access POS
  • Geisinger Healthplan - Geisinger All-Access QHDHP PPO
  • Geisinger Healthplan - Geisinger Extra PPO
  • Geisinger Healthplan - Geisinger Funding Alternative All- Access PPO
  • Geisinger Healthplan - Geisinger Funding Alternative All- Access QHDHP PPO
  • Geisinger Healthplan - Geisinger Funding Alternative All-Access Extra HMO
  • Geisinger Healthplan - Geisinger Marketplace All-Access HMO
  • Geisinger Healthplan - Geisinger Marketplace All-Access PPO
  • Geisinger Healthplan - Geisinger Marketplace All-Access QHDHP PPO
  • Geisinger Healthplan - Geisinger Marketplace All-Access Value
  • Geisinger Healthplan - Geisinger Marketplace Extra HMO
  • Geisinger Healthplan - Geisinger Marketplace Premier HMO
  • Geisinger Healthplan - Geisinger PPO
  • Geisinger Healthplan - Geisinger QHDHP PPO
  • Geisinger Healthplan - Geisinger Small Group ACA QHDHP POS
  • Geisinger Healthplan - Gold Classic 360 Rx (HMO)
  • Geisinger Healthplan - Gold Classic Advantage Rx (HMO)
  • Geisinger Healthplan - Gold Classic Complete Rx (HMO)
  • Geisinger Healthplan - Gold Classic Essential Rx (HMO)
  • Geisinger Healthplan - Gold Preferred Advantage Rx (PPO)
  • Geisinger Healthplan - Gold Preferred Complete Rx (PPO)
  • Geisinger Healthplan - Gold Preferred Enhanced Rx (PPO)
  • Geisinger Healthplan - Gold Secure Rx (HMO DSNP)
  • Health Net - National PPO - First Health
  • HighMark Blue Cross Blue Shield - Advance Blue
  • HighMark Blue Cross Blue Shield - AffordaBlue
  • HighMark Blue Cross Blue Shield - Balance Blue PPO
  • HighMark Blue Cross Blue Shield - Balance Blue PPO a Community Blue Flex Plan
  • HighMark Blue Cross Blue Shield - Balance PPO
  • HighMark Blue Cross Blue Shield - Balance PPO a Community Blue Flex Plan
  • HighMark Blue Cross Blue Shield - Balance PPO a Community Blue Plan
  • HighMark Blue Cross Blue Shield - BCBS EPO
  • HighMark Blue Cross Blue Shield - BCBS PPO
  • HighMark Blue Cross Blue Shield - CHIP
  • HighMark Blue Cross Blue Shield - ClassicBlue
  • HighMark Blue Cross Blue Shield - Community Blue EPO
  • HighMark Blue Cross Blue Shield - Community Blue Flex - PA Mountains Healthcare Region
  • HighMark Blue Cross Blue Shield - Community Blue Flex EPO
  • HighMark Blue Cross Blue Shield - Community Blue Flex Penn Highlands Region
  • HighMark Blue Cross Blue Shield - Community Blue Flex PPO
  • HighMark Blue Cross Blue Shield - Community Blue PPO
  • HighMark Blue Cross Blue Shield - Community Blue Premier Flex
  • HighMark Blue Cross Blue Shield - DirectBlue
  • HighMark Blue Cross Blue Shield - EPO Blue Total Health
  • HighMark Blue Cross Blue Shield - EPOBlue
  • HighMark Blue Cross Blue Shield - Flex PPO Total Health a Community Blue Plan
  • HighMark Blue Cross Blue Shield - Freedom Blue Medicare Advantage
  • HighMark Blue Cross Blue Shield - High Deductible PPO
  • HighMark Blue Cross Blue Shield - KeystoneBlue
  • HighMark Blue Cross Blue Shield - MedigapBlue
  • HighMark Blue Cross Blue Shield - PPO Blue Total Health
  • HighMark Blue Cross Blue Shield - PPOBlue
  • HighMark Blue Cross Blue Shield - PPOPlus
  • HighMark Blue Cross Blue Shield - SelectBlue
  • HighMark Blue Cross Blue Shield - ShortTermBlue
  • HighMark Blue Cross Blue Shield - Total Health Blue PPO
  • HighMark Blue Cross Blue Shield - Total Health Blue PPO a Community Blue Plan
  • HighMark Blue Shield - Commercial
  • HighMark Blue Shield - Community Blue HMO
  • HighMark Blue Shield - First Priority Health
  • HighMark Blue Shield - First Priority Life Insurance Company
  • HighMark Blue Shield - Freedom Blue
  • Horizon Blue Cross Blue Shield of New Jersey - Federal Employee Plan - Basic Option
  • Horizon Blue Cross Blue Shield of New Jersey - Federal Employee Plan - Standard Option
  • Integrated Behavioral Health - Behavioral Health
  • Integrated Health Plan Behavioral Health - Behavioral Health
  • Jefferson Health Plan - CHIP
  • Jefferson Health Plan - Medicaid
  • LIFE Geisinger - LIFE Geisinger
  • Magellan Behavioral Health - Behavioral Health Program
  • Managed Health Network, Inc. (MHN) - Health Net of the Northeast - HMO and POS
  • Managed Health Network, Inc. (MHN) - Health Net of the Northeast - PPO
  • Medicaid - Fee For Service (FFS)
  • Medicaid - Managed Care
  • Medicaid - Managed Long Term Services and Supports (MLTSS)
  • Medicaid - Medicaid
  • Medicaid - Medically Needy / Share of Cost
  • Medicare - Medicare
  • Memorial Hermann - MultiPlan
  • Memorial Hermann - PHCS
  • Mental Health Network (MHNet) - Behavioral Health Program
  • MHNet Behavioral Health - Commercial
  • Moda Health - PHCS
  • Multiplan PHCS - Multiplan
  • Multiplan PHCS - MultiPlan Complementary
  • Multiplan PHCS - MultiPlan Preventative Services Only
  • Multiplan PHCS - MultiPlan Specific Services
  • Multiplan PHCS - PHCS
  • Multiplan PHCS - PHCS Healthy Directions or Extended PPO
  • Multiplan PHCS - PHCS Limited Benefit Plan
  • Multiplan PHCS - PHCS Practioner Only
  • Multiplan PHCS - PHCS Preventative Service Only
  • Multiplan PHCS - PHCS Savility
  • Multiplan PHCS - ValuePoint by MultiPlan
  • Optum Veterans Affairs Community Care Network - Medicare
  • Oscar Health Insurance - Medicare
  • PA Health and Wellness - Ambetter
  • PA Health and Wellness - Community Health Choices
  • PA Health and Wellness - PA Community Health Choices
  • POMCO - POMCO-PHCS/Multiplan
  • Private Healthcare Systems - Private Healthcare Systems (PHCS) (PPO)
  • Tricare - TRICARE Extra - HealthNet Federal Services
  • Tricare - TRICARE For Life
  • Tricare - TRICARE Prime - HealthNet Federal Services
  • Tricare - TRICARE Reserve Select (TRS)
  • Tricare - TRICARE Select
  • Tricare - TRICARE Standard - HealthNet Federal Services
  • United Behavioral Health - United Behavioral Health
  • United Concordia Companies - FEP
  • United Concordia Companies - National Fee for Service
  • United Concordia Companies - PA CHIP
  • United Concordia Companies - ParNet/Advantage
  • UnitedHealthcare - PacifiCare Signature POS
  • UnitedHealthcare - UnitedHealthcare CHIP
  • UnitedHealthcare - UnitedHealthcare Commercial
  • UnitedHealthcare - UnitedHealthcare Community Plan
  • UnitedHealthcare - UnitedHealthcare Medicaid
  • UnitedHealthOne - UnitedHealthcare Navigate
  • UnitedHealthOne - UnitedHealthcare Navigate Plus
  • UPMC - UPMC for You Medicare Advantage
  • ValueOptions - ValueOptions
  • Workers Compensation - Workers Compensation a Campus of Geisinger Medical Center

Ratings & Reviews

4.8 out of 5

274 ratings, 44 reviews

The Patient Satisfaction Rating is an average of all responses to the care provider related questions (shown below) from our independently conducted surveys (by Press Ganey Associates) sent to patients within two weeks after their visit with their care provider.

Search reviews
    5 out of 5 stars
    Reviewed on 3/11/2026

    Rachel is absolutely amazing. Caring, professional, and confident. Very willing to do whatever it takes to get me the medical care I need.

    5 out of 5 stars
    Reviewed on 2/25/2026

    Rachel Sterner was great. She listened to me and was very thorough.

    1 out of 5 stars
    Reviewed on 2/20/2026

    When I arrived for my appointment, the nurse checking me in asked me if I had any concerns to discuss with the PA, and I had a list of 5 items. When the PA came in, she told me to choose the 3 items with which I was most concerned and to save the other 2 for a future visit. I find this to be completely unacceptable. I pay top dollar for health care, and to be asked to dismiss concerns for which I was looking forward to discussing until another time was, in a word, shocking. I'll be changing providers.

    5 out of 5 stars
    Reviewed on 2/18/2026

    Dr. Sterner is a fantastic doctor. I'm glad she is my PCP.

    5 out of 5 stars
    Reviewed on 2/17/2026

    Ms. Sterner is wonderful.

    5 out of 5 stars
    Reviewed on 1/28/2026

    Have never had a primary care physician take their time with me like Rachel. As a new patient we covered all my medical issues and ways to make them better or stay the course of treatment. Very pleased

    5 out of 5 stars
    Reviewed on 1/25/2026

    Rachel is one of the best providers I've ever had. She always listens and explains things in a way I can understand. Hope she's around for a long time .

    5 out of 5 stars
    Reviewed on 1/22/2026

    Rachel provided a thorough and patient-centered exam.

    5 out of 5 stars
    Reviewed on 12/24/2025

    She's the best

    5 out of 5 stars
    Reviewed on 12/18/2025

    First time meeting Rachel and she was very sweet

    5 out of 5 stars
    Reviewed on 12/10/2025

    Rachel was very attentive and sympathetic to my problems. It was obvious that she had looked over my chart prior to seeing me. This was the type of interaction that I haven't had in several years with primary care.

    5 out of 5 stars
    Reviewed on 11/26/2025

    The provider is wonderful! She is knowledgeable, patient, caring.

    5 out of 5 stars
    Reviewed on 11/26/2025

    Dr. Sterner is such a caring doctor. She truly listens. I am so glad I have her as my primary care doctor, and hope she stays on for a long time!

    4 out of 5 stars
    Reviewed on 11/21/2025

    Should have called no matter what the results [...] show

    5 out of 5 stars
    Reviewed on 11/21/2025

    I think Rachel is fantastic, both in knowledge and bedside manner. I hope she remains my pcp for a long time!

    5 out of 5 stars
    Reviewed on 11/17/2025

    Very professional and caring

    5 out of 5 stars
    Reviewed on 11/12/2025

    She is very nice and listens. I enjoyed this doctor.

    5 out of 5 stars
    Reviewed on 11/5/2025

    Rachael Starner is a wonderful primary care. She took her time and never rushed or made me feel like I was a number. Excellent care!

    5 out of 5 stars
    Reviewed on 11/1/2025

    Rachel Sterner was very kind, and still very professional! I give her top marks for really listening to me. Never felt rushed.

    5 out of 5 stars
    Reviewed on 10/22/2025

    I would recommend Rachel to any one looking for a PC. SHE IS VERY thorough and answers any questions.

    5 out of 5 stars
    Reviewed on 10/22/2025

    Dr. Sterner is fantastic! She's so kind and listens. I hope she stays!

    5 out of 5 stars
    Reviewed on 10/15/2025

    Took time to address my concerns, questions without any concern about time I took explaining & addressing my issues

    5 out of 5 stars
    Reviewed on 10/13/2025

    Rachel is fantastic! Never feel like I am talking to a brick wall like some other doctors

    5 out of 5 stars
    Reviewed on 9/20/2025

    Rachel was kind, friendly and efficient! She spent extra time to find and confirm my FL records.

    5 out of 5 stars
    Reviewed on 9/18/2025

    Excellent professionals.

    5 out of 5 stars
    Reviewed on 9/5/2025

    Rachel is an awesome doctor

    5 out of 5 stars
    Reviewed on 8/21/2025

    Rachel was very attentive to my concerns-I did not feel rushed or dismissed in any way!

    5 out of 5 stars
    Reviewed on 8/20/2025

    Rachel Sterner is the best doc I've had here

    5 out of 5 stars
    Reviewed on 7/25/2025

    Excellent provider!

    5 out of 5 stars
    Reviewed on 7/23/2025

    Rachel is always willing to listen to my concerns and takes time to explain if I have any questions

    5 out of 5 stars
    Reviewed on 7/22/2025

    This was a post discharge visit. Never knew this PA but she was kind patient and answered all my questions.

    5 out of 5 stars
    Reviewed on 7/17/2025

    Ms. Sterner was exceptional, in every way. Very thorough in every explanation, in terms that were easily understood. Truly professional, thoughtful, and caring.

    5 out of 5 stars
    Reviewed on 7/17/2025

    I appreciated that she was attentive, professional, friendly and efficient!

    5 out of 5 stars
    Reviewed on 7/10/2025

    Great [....] - hopefully don't lose this one

    5 out of 5 stars
    Reviewed on 7/10/2025

    She took the time to discuss any and all concerns that I had. I appreciate this kind of care as health care today seems to be more of a production line

    5 out of 5 stars
    Reviewed on 7/2/2025

    She truly listens with eye contact

    5 out of 5 stars
    Reviewed on 6/13/2025

    [...]was great. She made the process of the exam very calm and reassuring.

    5 out of 5 stars
    Reviewed on 6/13/2025

    [...] is an outstanding [...].

    5 out of 5 stars
    Reviewed on 5/30/2025

    Rachel was wonderful. Very thorough examination and explained things extremely well. One of the best practitioners I have seen. Definitely highly recommend.

    5 out of 5 stars
    Reviewed on 5/29/2025

    Rachel was amazing!!! And understanding of my need for this appointment. I will definitely schedule with her again in the future.

    5 out of 5 stars
    Reviewed on 5/23/2025

    She was fantastic

    5 out of 5 stars
    Reviewed on 5/22/2025

    PA Sterner is wonderful!

    5 out of 5 stars
    Reviewed on 5/22/2025

    She is great concern for my health

    5 out of 5 stars
    Reviewed on 5/22/2025

    Dr.Sterner, was very thorough and helpful, she was willing to listen to me about what works for my sinus infections. Plus she also renewed my nasal spray and inhaler which I really appreciated and needed and she brought it up!She wasn't just quick and easy wanting to get off the phone. She was very understanding helpful thorough have a lot of respect and understanding! I really appreciated and liked her! She cared about me being sick and how I felt