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Phone: 800-275-6401
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To schedule an appointment

Providers call:1.800.332.8901
Patients call:1.800.275.6401

This provider sees patients at the following locations:

Primary Care
531 Mt Pleasant Dr
Scranton, PA 18503

There is no publicly available rating for this care provider for one or more of the following reasons:
  1. He or she does not see patients in the outpatient clinic setting.
  2. He or she sees patients, but has not yet received the minimum number of Patient Satisfaction Reviews. To be eligible for display, we require a minimum of 40 surveys. This ensures that the rating is accurate and statistically reliable.
  3. He or she is a community provider, not a Geisinger-employed provider. Community providers tend to see patients in their own private outpatient practices, which we do not survey.

James Joseph McKenna III, DO Visit for information on James Joseph McKenna III, DO. Find contact information, medical education, affiliated hospitals and more.
Overall Rating:
4.6 out of 5
1 644 ratings

Practicing Specialties:

  • Family Medicine, Board Certified, 1988
  • Primary Care
  • Geriatrics


  • Des Moines University - Osteopathic Medical Center 1985


  • Parkview Hospital 1986


  • Thomas Jefferson U. Hospital 1988

Patient Satisfaction Ratings:

The Patient Satisfaction Rating is an average of all responses to care provider-related questions on our nationally recognized Press Ganey Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5, with 5 being the best score. Learn more about our survey >
1. Friendliness/courtesy of provider
- 4.8 out of 5
2. Friendliness/courtesy of provider
- 4.8 out of 5
3. Provider explanations of prob/condition
- 4.6 out of 5
4. Provider explanations of prob/condition
- 4.6 out of 5
5. Provider concern for questions/worries
- 4.6 out of 5
6. Provider concern for questions/worries
- 4.6 out of 5
7. Provider efforts to include in decisions
- 4.6 out of 5
8. Provider efforts to include in decisions
- 4.6 out of 5
9. Provider information about medications
- 4.6 out of 5
10. Provider information about medications
- 4.6 out of 5
11. Provider instructions for follow-up care
- 4.6 out of 5
12. Provider instructions for follow-up care
- 4.6 out of 5
13. Provider spoke using clear language
- 4.7 out of 5
14. Provider spoke using clear language
- 4.7 out of 5
15. Time provider spent with patient
- 4.5 out of 5
16. Time provider spent with patient
- 4.5 out of 5
17. Patients' confidence in provider
- 4.7 out of 5
18. Patients' confidence in provider
- 4.7 out of 5
19. Likelihood of recommending provider
- 4.7 out of 5
20. Likelihood of recommending provider
- 4.6 out of 5

Patient Comments:

The comments are submitted by patients (or their caregivers) and reflect their views and opinions. The comments are not endorsed by and do not necessarily reflect the views of Geisinger. Learn more about our survey >
Oct 1
Dr McKenna has alway been considerate and helpful . Insurance requirements don't alway work for the patients benefit and often delays can cause complication.
Sep 29
I have been with Dr McKenna since he and I both joined Geisinger I would not change him, he calls things as he sees them and that's the way I like it.
Aug 28
it was a quiet day when I was there
Aug 26
I tend not to recommend even though I like Dr. McKenna.
Aug 26
An excellent physician!
Aug 25
Have already recommended Dr. McKenna to many friends and family members!
Jul 31
Dr. James McKenna is the best doctor. I am extremely happy with the care I receive. I have recommended him to my family members and they have now become patients of his. They are very impressed with him and said they did not realize how awful their old doctor was until they met with him.
Jul 30
Dr McKenna is second to known in his treatment of, knowledge of, and care and concern for his patients.
Jul 23
Try not to have provider on a 'squeeze as many in during the day as possible' way of doing business. Today was an exception as we had a few more minutes than normal to discuss a personnel medical problem. This not always the case as many times it seems as though he (or she) has to rush through the appointment due to high volume of patients.
Jul 14
they go above
Jul 10
This has less to do with my doctor than it does with the impersonal assembly line process that has evolved at Geisinger. my doctor, whom I like very much, seems rushed, pressured and over-booked. My visit was akin to having my car tuned up at a garage.
Jul 9
Always a long wait in Dr's room.
Jul 7
I always recommend Dr McKenna
June 25
Didn't feel rushed and answered all my questions.
June 23
waited an hour and a half past my scheduled appointment time to see the doctor
June 22
I have recommended *Dr. McKenna to several people - they are very pleased with their choice.
June 11
I receive the best of care from Dr. McKenna & his staff.
June 8
We have brought others to his practice.
June 8
I always recommend Geisinger to all who go elsewhere.
June 3
he answered any questions I had
June 2
We trust Dr. McKenna with our lives
May 19
Very good overall experience
May 14
Love Dr. McKenna! I recommend him all the time!
May 13
Care provider is too busyI left visit with unasked and unanswered questions
May 1
We've been using Dr. McKenna for 18 years now and we've always been very happy with him.
Apr 21
Saw pa not primary came in for dizziness ,headache , lightheaded , elevated blood pressure way out norm for me DR at my PT appoint took it because i was so lightheaded felt really bad , feel nauses B/P 140 /90 was sent home told to drink more water send primary a email next day .
Apr 16
Dr. always follow-up either email or phone.
Apr 14
Dr. McKenna was able to complete my medical clearance examination as my PCP was not available. He was very easy to dialogue with, very thorough, and pleasant. I appreciated his taking the time to do my exam as it was short notice.
Apr 10
I aways recommended DR
Apr 9
He seemed pre-occupied, but since I had no real concerns it was OK.
Apr 3
Dr. McKenns cares.
Apr 2
James McKenna has been our family physicial for many years. we like him very much and can always count on getting good care and attention to anything we think is an immediate problem.
Apr 1
Moira ( excuse the spelling if incorrect) was very polite and asked me pertinent questions involving my visit.
Apr 1
Excellent service, highly talented and committed to give the best care possible
March 18
Dr. McKenna and his PA went above and beyond the norm regarding attentiveness.
March 16
even though I know he is really busy I always feel like he is giving me his full attention and I never feel rushed
March 12
great care provider. (J McKennna)
March 10
And, Dr. McKenna answers my emails promptly.
March 5
Feb 27
Best Doctor.
Feb 26
Dr. McKenna answered all of my questions and spent a generous amount of time with me. I have recommended him highly to several friends who are now his patients.
Feb 26
Dr. McKenna impressed me by asking some very important personal questions about who lived with me, how I functioned mentally, and any other concerns I might have.
Feb 26
Dr. McKenna is always the professional. He is very attentive and caring about all medical problems. He explains everything to me and in language I understand. I have been with Dr. McKenna for over 20 years and my daughters have also gone to him. We trust him.
Feb 20
Dr McKenna is excellent !
Feb 3
Dr. McKenna treated me well & followed up with blood work & further treatment.
Feb 2
Outstanding care is always provided by Dr. Mckenna.
Jan 30
I love Dr. McKenna! He is a very nice man. I recommend him to my friends and family all the time.
Jan 29
just fix the front desk area
Jan 26
I was very satisfied with all of the above. I would recommend this care to everyone.
Jan 23
don't you have any higher numbers?
Jan 20
Yes We would, They are great
Jan 20
Always receive excellent care from Dr. Mckenna.
Jan 9
Dr. Mckenna has been my primary physcian for countless years. I believe that he trusts my opinion as well as I trust his. This makes for an excellent relationship.
Jan 6
no bad experince
Dec 24, 2014
I would not recommend simply because when your child is sick- the office SHOULD fit you in, not refer you to some clinic or offer an appointment 2 weeks later. Very disappointed here!
Dec 23, 2014
Dr. McKenna has been my family doctor for 25 years. He is the best. I feel like he is part of my family. He is a caring doctor. He follows up with phone calls, even if it wasn't him that provided the treatment. I recommend him to anyone looking for a doctor. I would follow him where ever he goes.
Dec 12, 2014
I think he has enough patients.
Dec 11, 2014
very helpful
Dec 8, 2014
Dr. Mckenna always does a great job.
Dec 4, 2014
Dec 1, 2014
dr mckenna is a wonderful doctor and shows that my care means more to him than his pockets